At Shree Balaji Creative Creations, We value your satisfaction and aim to provide a seamless shopping experience. To ensure that your exchange & Refund process is as smooth as possible, Please review the Following guidelines:

Refund Policy:

  • Due to the personalized nature of our products, we do not offer refunds.
  • Each product is crafted specifically for you, and a return would result in a loss for us.

Exchange Policy

    1. Video Evidence for Refund/Exchange: When requesting for a return or reporting damage, Please provide an unaltered parcel opening video. The video should be a continuous, unedited recording, capturing the entire unboxing process, with a clear view of the package label and seal.
    2. Eligibility for Exchange/Refund:  Exchange or Refund will be Processed Only under the following circumstances:
    1. The received product is visibly damaged, as evidenced in the opening video.
    2. The product has incorrect customization. Please raise an issue in such cases.
    3. The incorrect product must be returned in it’s original condition, including the manufacturer’s box, and all accompanying accessories.
    4. Valid Reasons For Return: Exchange and refund  will only be accepted for valid and genuine reasons. Exchange due to seller remorse or personal preference are not eligible.
    5. Minor Damage during Transit: Please note that minor, repairable damages that occurred during transit are not eligible for Refund or exchange.
    6. Exchange Process: In the case of an exchange or incorrect product delivery, the process may take 10-12 working days from the date of the final solution provided by SBCC. This solution will include arranging the pickup of the incorrect product item, with tracking details for the correct product provided once it is dispatched.
    7. Order Updates: Updates regarding your order, including delivery and transit statis, will be sent automatically to your registered mobile number. If the tracking shows “delivered” But you haven’t received the product, Please register a complaint within 24 hours of the delivery status updated.

      We are committed to addressing your concerns promptly and providing a satisfactory solution. If you have any question or require assistance, Please Feel free to contact do not hesitate.

      Thank you For Choosing SBCC for your gifting needs.

Cancellation Policy

Cancellation of order is not allowed in any case, Once order placed it cannot be cancelled. We are a customized store, as soon as order comes it is put into processing to the assigned team with your customization details.

Making and Processing time required for orders Placed

We value You and Your order, as soon as we will get your customization details and images on our email we will process your order. making time range is from 24 – 48 (1 – 2)  working days and then 8 to 10 days for transit time.  Incase of any delay we will keep you updated.  


It is SBCC’s policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting  it and how it will be used. We only retain collected information for as long as necessary to provide you with requested service. what date we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

When you take part in a transaction through the website such as purchasing product or merchandise. SBCC may collect Payment information form you related to such transaction as well as other personal information such as shipping address for shipping of the ordered product or merchandise purchased through the website. SBCC may use your personal information or Payment information in order to complete the Transaction and, if applicable, to fulfil your purchase. The payment information & shipping information may also be shared with the third parties, as may be necessary, to fulfill your service( For example, To process the  payment made through the credit card or to deliver the product).

We don’t share any personally identifying information publicly or with third-parties other than stated or when required to by Law.

Our website may link to external sites that are not operated by us for fulfilment of orders. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility of liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. if you have any question about how we handle user data personal information, feel free to contact us.

This policy is effective as of 01 January 2024.